Shipping Policy

DataCom provides shipping options for orders within Canada and to eligible international destinations. This Shipping Policy outlines our shipping procedures and guidelines.

Shipping Rates and Methods

Our preferred shipping carrier is Canada Post. Available Canada Post shipping services and rates are presented during checkout based on the size, weight and destination of the packaged order. Service availability varies by destination.

Delivery Times

Estimated delivery times depend on the shipping destination and service selected. Delivery estimates are provided by the carrier and are not guaranteed by DataCom.

Delivery may be delayed by weather, customs processing, carrier service disruptions or other circumstances beyond our control.

Order Processing

Orders placed before 2 PM ET on business days are normally processed and shipped the same day. Orders placed after 2 PM ET, or on weekends or holidays, are normally processed and shipped within 1–3 business days.

Tracking Information

Tracking is available with many Canada Post shipping services. Where tracking is included with the selected shipping service, tracking information will be sent to the customer by email once the order has been shipped.

Return Policy

If you need to return an item, please review our Return and Refund Policy for information regarding returns, Return Merchandise Authorizations (RMAs), return shipping and refunds.

International Orders

We ship internationally to eligible destinations where suitable shipping services are available.

International customers are responsible for any applicable currency conversion fees, customs duties, taxes, import fees or other charges imposed by the destination country or its authorities.

International shipments may also be subject to customs requirements, import restrictions, export controls and restrictions on certain goods or technologies.

Damage or Loss

We take care in packaging products for shipment. If an order is damaged or lost during transit, please contact us as soon as reasonably possible.

For damaged shipments, please retain the product and all packaging and follow the procedures outlined in our Return and Refund Policy. We will assess the circumstances and work with you and the carrier, where applicable, to provide an appropriate resolution.

Insurance and Liability Coverage

Depending on the shipping service selected, the carrier may include liability coverage for loss or damage. Additional coverage may also be available for some shipments.

Updates to Shipping Policy

Any changes to the DataCom Shipping Policy will be posted here and will supersede all previous versions. For material changes, DataCom customers and subscribers will be contacted directly.

If you have any questions or concerns about our Shipping Policy, please contact us.

Thank you for shopping with us!

DataCom Shipping Policy – Last updated, August 9, 2026