Privacy Policy

Who We Are

This Website, https://www.datacom.ca, is owned and operated by DataCom Network Services Inc. (“DataCom”), a Canadian-controlled private corporation (CCPC) located in Cornwall, Ontario, Canada.

The Information We Collect

Site Visits

You may visit DataCom.ca anonymously. During your visit, we automatically collect certain technical information, including:

  • IP address
  • Date and time of your visit
  • Pages viewed
  • Browser type and version
  • Operating system information
  • Referring website information, where available

This information is collected to help maintain the security, performance, and operation of the Website.

Contact Forms

When you contact DataCom using our contact forms, we collect information such as your name, email address, subject, and the contents of your message.

This information is used solely to respond to your inquiry, provide support, or communicate with you regarding your request.

Once submitted, contact form information becomes subject to DataCom’s Terms and Conditions and internal policies.

Account Login

If you are a DataCom customer, subscriber, or registered user, you may have an account on the Website.

Information such as your name, email address, mailing address, telephone number, and other account-related information may be collected in order to establish and maintain your account.

Use of an account is subject to DataCom’s Terms and Conditions.

Cookies

DataCom uses cookies for session management, authentication, security, and user preferences in order to improve your browsing experience.

If you have registered and have an account with us, we use cookies to save login information and display preferences. Login cookies generally remain active for up to 24 hours, while display preference cookies may remain longer. If you select “Remember Me”, your login cookies may persist until you sign out.

When visiting our online store, additional cookies may be used to facilitate website navigation, shopping cart functionality, and order processing.

Third-party services used by DataCom, including embedded content, analytics services, spam prevention services, payment processors, and other Website components, may also place cookies or similar technologies on your device in accordance with their own privacy policies.

eCommerce

The DataCom Website includes eCommerce functionality which allows customers to purchase products and services online.

When processing orders, certain information may be shared with third-party payment processors, shipping providers, and other service providers as necessary to complete transactions, process payments, deliver products, and provide customer support.

Information shared may include:

  • customer name;
  • billing and shipping addresses;
  • email address;
  • telephone number;
  • order details; and
  • payment-related information.

Payment information is processed directly by third-party payment processors and is subject to their own privacy policies and terms of service.

Embedded Content

Articles and pages on this Website may include embedded content such as videos, images, maps, RSS feeds, or other material provided by third-party websites.

Embedded content behaves in the same manner as if you had visited the third-party website directly.

These third-party websites may collect data about you, use cookies, employ additional tracking technologies, and monitor your interaction with their content, particularly if you are logged into those services.

Analytics

Information collected from the DataCom Website is aggregated internally to measure website usage, including:

  • visitor counts;
  • approximate geographic location;
  • referral sources;
  • pages viewed;
  • browser information;
  • session duration; and
  • general usage trends.

This information is used to improve the content, functionality, performance, and overall user experience of the Website.

Analytics information is reviewed only by authorized personnel and is not made available to the general public.

Data Sharing

DataCom does not sell, rent, trade, or otherwise disclose personal information to third parties except as described within this Privacy Policy.

Information may be shared only as necessary to:

  • operate and maintain the Website;
  • process customer orders and payments;
  • provide products and services;
  • prevent spam, abuse, fraud, or malicious activity;
  • comply with legal obligations; or
  • protect the rights, property, or safety of DataCom, its customers, or others.

Data Retention

Website server logs and related technical metadata are generally retained for approximately 52 weeks.

Website-generated statistics are retained for up to one year and are not made available to the general public.

Contact form submissions and their associated metadata may be retained, archived, or deleted in accordance with DataCom’s internal policies and applicable legal requirements.

Information associated with customer and user accounts is retained for as long as the account remains active or as otherwise required for administrative, legal, financial, or security purposes.

Your Rights Over Your Data

If you have an account on this Website, you may request an exported copy of the personal information we hold about you.

You may also request that we erase personal information that we hold about you, subject to any legal, administrative, financial, or security obligations requiring us to retain certain information.

Registered users may view, edit, or update their personal information at any time, except for their username. Website administrators may also access and update account information when necessary for administrative purposes.

Data Screening

Contact form submissions are screened for spam using Google’s reCAPTCHA v3 service and are therefore subject to Google’s Privacy Policy and Terms of Service.

Data Security

DataCom has implemented physical, electronic, and administrative safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Although reasonable measures are taken to safeguard information, no method of electronic transmission or storage is completely secure. Consequently, DataCom cannot guarantee absolute security.

Contact Information

If you have questions regarding this Privacy Policy or the handling of your personal information, please contact DataCom using our online contact form or by mail at:

DataCom Network Services Inc.
PO Box 332 Stn Main
Cornwall, Ontario K6H 5T1

Updates to this Privacy Policy

Any changes to this Privacy Policy will be posted on this page and will supersede previous versions.

For material changes, DataCom customers and subscribers may be notified directly.

We encourage visitors to periodically review this Privacy Policy to remain informed about how information is collected and used.

The DataCom Privacy Policy was last updated on June 27, 2026.