Return and Refund Policy
DataCom accepts returns of eligible products subject to the terms described in this Return and Refund Policy.
Return Policy
You can initiate a return within 30 days of the date of shipment. To start the process, log in to your account dashboard and click “Return a Product.” If you made your purchase as a guest, you must first create an account to access the “Return a Product” link.
Returns are only accepted for products that have been issued a Return Merchandise Authorization (RMA).
Returned products must not have been damaged, altered or materially changed after delivery and must include all components and accessories originally shipped.
Customers are responsible for return shipping costs unless the return is due to an error by DataCom or the product has been determined by DataCom to be defective. Original shipping charges are non-refundable.
Refund Policy
Once we receive and assess the returned product, we will issue any applicable refund within 5–7 business days. Refunds will be issued to the original form of payment and calculated in accordance with this policy.
Exceptions
Subject to DataCom’s Terms and Conditions, the following products are not eligible for returns, refunds or the 30-day warranty:
- Products purchased for less than C$30 before taxes and shipping. These products are final sale.
- Digital products (e.g., e-books, software).
- Products that have been damaged or altered by the customer.
- Products sold as part of a promotion that is expressly identified as “final sale” or “non-returnable,” or products otherwise sold “as is” or “all sales are final”.
Restocking Fee
A restocking fee of 20% may be applied to returns that are not due to a defect or error on our part. This fee will be calculated based on the original purchase price of the product.
Defective or Damaged Products
If you receive a product that is damaged, incomplete or defective, please notify us as soon as reasonably possible and provide the following information:
- Order number
- Description of the damage, shortage, or defect.
- If requested, photos or videos showing the damage, shortage or defect.
- A copy of the bill of lading or probill, if applicable.
We will work with you to resolve the issue and provide a replacement or refund as appropriate.
Damage Assessment
It’s important to assess any damage upon delivery. Please note any visible damage or shortages on the carrier’s receipt copy of the bill of lading or probill at the time of delivery. If you discover concealed damage after opening the package, retain the product and packaging and notify us as soon as reasonably possible.
Warranty
Except for products expressly identified as not being covered by this warranty, DataCom warrants that eligible products will materially conform to their product description for 30 days from the date of shipment. If a product is deemed defective by us during this period, we will, at our discretion, replace it, subject to availability, or provide a refund of the product’s purchase price and applicable taxes, excluding original shipping charges.
DataCom is not responsible for damage resulting from improper installation, connection, configuration or use of a product, or from incompatibility with a customer’s existing equipment, software, network, telecommunications service or operating environment unless compatibility is expressly stated in the product description.
International Returns
International customers are responsible for any customs fees, duties or other fees associated with returning a product. We recommend using a shipping carrier that provides tracking information and insurance for international returns.
Replacement items will be shipped to you with a copy of our RMA and the completed customs invoice and schedule, where applicable.
Contact Us
If you have any questions, comments or concerns arising from this Return and Refund Policy, please contact DataCom using our online contact form or at the following address:
DataCom Network Services Inc.
PO Box 332 Stn Main
Cornwall, Ontario
K6H 5T1
Changes to Return and Refund Policy
Any changes to the DataCom Return and Refund Policy will be posted here and will supersede all previous versions. For material changes, DataCom customers and subscribers may be contacted directly.
DataCom Return and Refund Policy – Last updated, August 20, 2026