Technology experience spanning generations and disciplines
DataCom provides IT, networking, telecommunications and Internet technology services for businesses in Cornwall, Ontario and across North America. Since 1984, our experience has ranged from traditional telecommunications and business computing to today’s network infrastructure, virtualization, cloud computing and cybersecurity.
The technologies and services shown below are examples of our experience and are not intended to be an exhaustive list.
Network and Internet Infrastructure
We design, configure, maintain and troubleshoot business networks and Internet infrastructure, from small office environments to more complex routed networks.
- Wired & wireless networking
- Routing protocols
- Switching technologies
- IPv4 & IPv6
- DNS infrastructure
- Virtual Private Networks (VPNs)
- Network tunneling technologies
- Firewalls
- Network segmentation
- Internet connectivity
- Enterprise network environments
- Network monitoring & logging
- Redundancy & high availability
- IP address migrations
Servers and Virtualization
DataCom has extensive experience with physical and virtual server environments and the computing, network and storage infrastructure required to support them.
- Operating systems (Linux & Windows)
- Physical server infrastructure
- Virtualization platforms
- Server administration
- Deployment & configuration
- High availability & clustering
- Power management (UPS)
- Storage systems
- Backup & recovery
- System monitoring
- Server migrations
- Operating system upgrades
- Compute, network & storage integration
Telecommunications
Telecommunications has been part of DataCom’s experience for decades, including business telephone and PBX systems ranging from established legacy platforms to systems integrated with modern networks.
- Call centre technologies
- PBX and key systems
- Voice over IP (VoIP)
- ACD & call routing
- IVR & voice prompt production
- Recorded announcement systems
- Carrier trunking technologies
- Voice messaging systems
- Predictive dialers
- System upgrades and migrations
- Circuit provisioning
- DID management & configuration
- Number porting
- Toll-free provisioning
- Legacy integration
Security and Alarm Systems
DataCom has supported the technology infrastructure behind commercial and residential security and alarm services, including central station environments, communications, management platforms and system integration.
- Central station monitoring systems
- Security management platforms
- Access control management systems
- Alarm monitoring & automation
- Alarm signal processing
- Security system integration
- Monitoring databases
- Reporting & event management
- Monitoring centre communications
- Disaster recovery & continuity
- Platform upgrades & migrations
Cybersecurity
Security is incorporated into the networks and systems we design and manage, with safeguards selected according to the needs and risks of each environment.
- Firewalls
- VPNs
- Network segmentation
- Access controls
- IDS/IPS
- DNS security
- Endpoint security
- Authentication & identity management
- Risk analysis
- Email & SPAM security
- Threat monitoring
- Log analysis
- Data protection
- Encryption
- Security hardening
- Vulnerability management
Cloud and Hosted Infrastructure
We work with local, hosted and cloud infrastructure, helping determine where systems are best operated based on reliability, performance, security and cost.
- Cloud servers
- Virtual Private Server (VPS) management
- Hybrid environments
- Virtual machines
- Containerized infrastructure
- Cloud-to-premises connectivity
- Multi-site connectivity
- Hosted network infrastructure
- Infrastructure monitoring & alerting
- Cloud & hosted storage
- Off-site backup & recovery
- Disaster recovery & business continuity
- Data replication
- Geographic redundancy
- High availability
- Centralized logging
- Certificate & trust management
- Multi-system integration
Web and Internet Technologies
DataCom’s experience with online services evolved from early dial-up systems and Internet access into today’s web and Internet infrastructure.
- Internet Service Provider (ISP) operations
- Web hosting
- Domain & registry management
- Web development
- DNS services
- Email infrastructure & security
- Certificate management
- Web servers
- Reverse proxying
- Content management systems (CMS)
- eCommerce systems
- Web caching & performance
- Web & hosting management platforms
- Application Programming Interface (API) integration
Business and Operational Systems
DataCom works with the systems and applications organizations use to manage customers, services, information, workflows and day-to-day operations.
- Database systems
- Ticketing & service management
- Billing systems
- Workforce management
- Scheduling
- Reporting & analytics
- AI tools & integration
Project and Change Management
DataCom has managed and coordinated technology projects ranging from system upgrades and service migrations to complex infrastructure changes and operational cutovers.
- Project management
- Change management & control
- Cutover & migration management
- Implementation planning
- Vendor & carrier coordination
- Testing & validation
- Business continuity planning
Across Generations of Technology
Our experience spans generations of technology, from established legacy systems still in service to today’s network, cloud and Internet infrastructure. We understand that newer technology does not always replace what came before, and can help integrate, maintain and transition systems as requirements evolve.
Technology has changed enormously since DataCom began in 1984. Our knowledge continues to evolve and grow with it.
Ready when you are.